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Privacy Policy

Filament Games values your privacy. We've developed a comprehensive Privacy Policy that explains how we collect, use, and store your information.

Personal Information

Personal information is data that can be used to contact or identify you.

What we collect:

  • When you register for a customer account, we collect your email address. It will serve as your login ID and is the primary way we communicate with you about order status and account changes.
  • When you make a purchase at the Filament Store, we collect your billing address and cardholder data. This data will be collected by a form secured by SSL. As a second level of protection, the cardholder data (CVV, expiration data, and card number) is encrypted in the database. Finally, all of the data is erased from the database after the transaction is completed. Your purchase information will be transmitted to our credit card processor via a secure gateway (Authorize.net) to debit your credit card. All parties involved in the transaction are PCI-DSS compliant.

Anonymous Data

We also collect anonymous data that is not associated with any specific individual or account.

What we collect:

  • When you access the site, we record the URL, timestamp, and IP address in our server logs for security purposes. This data is also transmitted to Google Analytics to help us improve the customer experience.
  • When you access the site, we also record your operating system version, browser version, screen resolution, Java version, and Flash Player version. This data is not kept on our servers, but only stored in aggregated form in Google Analytics.

Except as described above, we will never share your anonymous data with a third party.


Filament uses cookies to remember your login, preferences, and shopping cart. If you choose to disable cookies in your browser, you will still have access to your purchases at the Filament Store; however, you will have to login again each time you visit the site.


Just because we aim to protect your privacy doesn't mean that hackers and thieves have the same idea. Recent events have highlighted how much consumer data is stolen on a regular basis and used for identity theft. Our goal is to safeguard your data from thieves, and to provide full disclosure in case of a breach.


  • We regularly patch our servers against the latest vulnerabilities.
  • We enforce the use of strong passwords at the operating system and web-site account levels.
  • The store is built on top of secure, open-source web frameworks.

Access to Personal Information

You can update your contact information from the My Account page.


We do not knowingly collect personal information from children under 13.