MSI Retail Sim

customer service fundamentals training game for adult learners in retail professions

genre

simulation

subject

retail management

platform

mobile, web

age

adults

art

3D
McKinsey

Designed to increase customer service aptitude in entry-level retail workers, MSI Retail Sim prepares players for a variety of real-life situations they might encounter on the job. Faced with a series of retail scenarios, players must make challenging decisions, attempting to maximize their store’s performance while keeping in mind the potential trade-offs in terms of profit and customer experience.

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